| Lp. | Title | Realised points | Useful language and skills | Time |
| 1. | Revision | • English vocabulary and gram mar. Overview of the grammatical rules and vocabulary necessary for the full participation in the curse. | | 4 |
| 2. | The office | • Office items • Office furniture • Stationery supplies • Quantities • Accident prevention • Safety and security • Refrence books • Routines: Prasal verbs 1 | • Ability to describe the office environment | 3 |
| 3. | Routine tasks | • Receiving visitors • Being helpful • Arranging appointments • Dates and times • Travel arrangements • Preparations • Booking a room • A place to stay: phrasal verbs 2 | • Ability to book a ticket, a hotel on the phone, the internet, | 5 |
| 4. | Secretaries and The company | • Qualities • Secretarial duties • Company department • Company activity • Useful adjectives • Employment Word building 2 • Job advertisements • Two letters | • Being able to describe secretarial duties • Ability to respond to the job advert, recognition of the adjectives used in the job ad. • Ability to reply to the job advert properly | 3 |
| 4. | Storing and presenting information | • Filling equipment • Filling systems • Records • Working with records • Photocopying • Machines • Facts and figures • Changing trends | • Ability to handle the records and operate office equipment • Ability to clearly present information | 5 |
| 5. | The electronic office | • Telecommunications • Phone communication • Phone services • Business communication • Computing • Word processing | • Ability to operate the office equipment | 2 |
| 6. | Meetings | • Making meetings effective • What makes a good meeting? • Establishing the purpose of a meeting • Sorry to interrupt but… • What do you mean by… • Introduction and greetings • Agenda • Reporting 1 • Reporting 2 • Conference equipment • Conferences | • Ability to behave adequately on a meeting • Ability to use phrases useful at the meetings | 5 |
| 7. | Telephone English | • Preparing to make a phone call • Receiving calls • Talking and leaving messages • Asking and giving repetition • The secretarial barrier • Cross cultural communication on the phone • Setting up appointments • Changing appointments • Ending a call • Problem solving on the telephone • complaints | • Ability to handle the calls | 5 |
| 8. | Relationship management | • Understand you before you understand others • Managing your state of mind • Professional image • The handshake • Working styles • Empathy | • Ability to handle the relationships | 3 |
| 9. | Communications skills | • Body language • Use of space • E-mail communication • Hands • Posture • Eye contact • Listening skills • Gossip • Telephone etiquette | • Ability to operate body language in a fruitful way | 3 |
| 10. | Confidence, self-believe and goal setting | • What is confidence • Think positive thoughts • Focus on your strengths and boost your confidence • Self-esteem, self-awareness and self-believe • Goal setting • Methods of learning • Appraisal and feedback | • Ability of being task oriented and ability to identify the goals clearly and precisely | 3 |
| 11. | Dealing with difficult people and managing conflict | • A problem-solving technique • Assertiveness • Change the way you react by using affirmations • Real life case studies on how to deal with difficult bosses/conflict • Different types of management styles | • Sress-control in problematic situations | 3 |
| 12. | Time organizing and stress management | • Time management • Prioritizing the workload • Time thieves | • Operative behavior so that you could get as much as it is possible from your worktime | 2 |
| 13. | Networking | • Secrets of networking | • Pluses of networking | 2 |
| 14. | Revision of the whole course | | | 2 |
